Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a licensed operator we cover? This page explains how to reach Real Money Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact the Real Money Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino your question relates to, if applicable
- A short description of what you'd like help with
- Any relevant dates or screenshots, if you're reporting an issue with an offer or a page
What we can help with
We're an independent research and comparison site, not a casino operator, so there are limits to what we can do — but within those limits, we're happy to help with a few things:
- Review accuracy: If you think a bonus offer, editorial rating, or piece of information on one of our pages is out of date, let us know and we'll check it.
- General questions: If you're unsure how something in the online casino world works — bonus wagering requirements, RTP, licensing, verification — we can point you in the right direction, including to our own guides.
- Site feedback: Suggestions on how to make marcomland.com more useful are always welcome.
- Press and partnership enquiries: Media requests and business enquiries can also go through the email above.
What we can't help with
Because we don't operate any of the casinos listed on this site, there are some enquiries we have to redirect elsewhere:
- Account issues, deposits or withdrawals: Problems with a specific balance, transaction, or login belong to the casino's own customer support team, reachable directly through the operator's website or app.
- Bonus disputes: If a welcome offer such as a matched deposit or free spins hasn't been credited as expected, the casino's support desk — not Real Money Casinos — is best placed to investigate, since they can see your account.
- Identity verification (KYC): Document checks required before a withdrawal are handled by each casino individually, not by comparison sites like ours.
If you're comparing operators before signing up, our Responsible Gambling page covers deposit limits, self-exclusion tools, and where to find support if gambling stops being enjoyable. Our Terms and Conditions page sets out how marcomland.com operates and how we're funded.
A note on how we're funded
Real Money Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't influence how we rate or rank operators — our reviews are based on independent research into licensing, banking options, game selection and terms. If you have questions about a specific ranking or how we assess casinos, that's exactly the kind of message we're happy to receive.
Before you write to a casino directly
If your query is really about a specific operator rather than about marcomland.com, it's usually faster to contact that casino's own support team first — most licensed US operators offer live chat or email support directly on their site. Keep a record of your account details and any relevant correspondence, since verification steps often ask for this.
For anyone who wants to know more about a particular operator before reaching out, our About Us page explains how Real Money Casinos reviews and compares online casinos, which is a useful starting point if you're new to the site.
Responsible gambling support
If your message relates to concerns about gambling behavior — your own or someone else's — please don't wait on an email reply from us. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programs, and links to support services. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, reaching out to a dedicated support service directly is a faster route to help than contacting a comparison site.